Our top priority is your satisfaction and trust in our products and services. Below are our refund and exchange policies to ensure you have a good experience:
We understand how important it is to receive your order on time. If the delivery time exceeds our delivery promise, you have the right to request a refund for the order. To do this, you must contact our customer service team and request the cancellation of the order. We will issue a full refund of the amount paid; the refund process takes approximately 8 business days.
We pride ourselves on offering products of the highest quality, but we understand that problems can occasionally arise. If you receive a product with any quality issues, we ask that you provide an image or visual evidence to support your claim and contact us because we need to carry out a process of gathering evidence and testimony that will be analyzed by our quality team to determine if the product exchange is appropriate.
1. Refund and Exchange Exceptions:
It is important to note that no refunds or exchanges will be made in the following cases:
A) If the delivery delay is caused by situations beyond our control, such as natural disasters, labor disputes, or logistical problems with the transport operator.
B) If the product shows clear signs of manipulation or damage by the customer.
C) If the product has been used.
Claim Process:
To request a refund for a delayed delivery or an exchange due to quality issues, please contact us via our direct WhatsApp chat at 3013768949 or by email at analistaecommerce@fasalact.com. Our team will be happy to assist you and resolve any concerns you may have.
2. News Notification:
To properly process any issues related to your order, it is essential that you notify us within the first 24 hours after receiving the product.
3. Notification Process:
Notification must be made through our direct WhatsApp chat at 3013768949 or by email at analistaecommerce@fasalact.com, providing the following information:
- Order number.
- Detailed description of the issue.
- Photographs or evidence.
4. New Feature Evaluation:
Once the notification is received, our team will evaluate the situation and contact you within 3 business days to provide an appropriate solution.
5. Exceptions:
The warranty will not cover damage caused by misuse, improper handling, or any alteration made to the product by the customer after delivery.
6. Customer Responsibility:
It is the customer's responsibility to inspect the product immediately upon delivery and report any issues within the established timeframe.
If you have any questions, additional information, or updates regarding your order, please do not hesitate to contact us through our direct WhatsApp chat at 3013768949 or via email at analistaecommerce@fasalact.com